Sun-Grown Rewards Program

  • Are my free gifts/products refundable or exchangeable?

    Free products earned through Sun-Grown Rewards are not eligible for refund or exchange. Be sure to stay up-to-date with our Sun-Grown Rewards page as free gifts are subject to change at any time.
  • Can I earn Coins by buying Neurogan products at a retailer or a store?

    Coins can only be earned on purchases made through Neurogan.com while you’re logged into your Sun-Grown Rewards account.
  • Do purchases made prior to my rewards opt-in count towards my point earnings?

    You’re only eligible to receive Coins on purchases after you’ve signed up for Sun-Grown Rewards, but you can earn +100 Coins today just by signing up.
  • Do the Neurogan Coins or the coupon codes for my rewards expire?

    Yes, all rewards and Coins expire within 6 months and are no longer eligible for use.
  • How can I earn Coins with my product reviews?

    To earn Coins for reviewing a product, you must first have a Neurogan account that you’ve purchased a product with or be signed up for our Sun-Grown Rewards program. 7 days after you’ve made a purchase, you’ll receive an email asking you to review your recent purchase. You can only earn Coins for...
  • How do I earn Coins?

    For every dollar you spend as a Sun-Grown Rewards member, you’ll earn Neurogan Coins – and, you’ll earn even more Coins per dollar as you progress through the rewards tiers: seed, sprout, plant. As a thank you for joining Sun-Grown Rewards, you’ll receive +100 Neurogan Coins when you sign up. Th...
  • How do I redeem my Neurogan Coins?

    Earn Neurogan Coins: You can view your Neurogan Coins at any time in your Sun-Grown Rewards account panel, here. Earned Coins reflect the order subtotal excluding coupons, discounts, store credits, and gift certificates. Spend Neurogan Coins at checkout: If you’re logged into your rewards accoun...
  • How do I sign up?

    If you have a current customer account with Neurogan, you would automatically have been granted access to Sun-Grown Rewards. You can log in via the Sun-Grown Rewards panel here or through My Account here. If you do not have a current customer account with Neurogan, you can create an account and ...
  • Is Sun-Grown Rewards available to customers outside the US?

    Sun-Grown Rewards is only available to customers in the United States.
  • Is there a limit to the number of Neurogan Coins I can earn?

    There is no limit to the number of Coins you can earn, however, unused Coins and rewards expire after 6 months.
  • What are the Sun-Grown Reward tiers and how do they work?

    You’ll level-up through Sun-Grown Reward tiers based on the number of Coins you earn. Redeem Neurogan Coins at any time, on all products during checkout. Tier 1 - Seed (0 - 1600 Coins): When you sign up for an account or join, you’ll enter into the seed tier. Here, you’ll enjoy: 10% back on all ...
  • What benefits will I receive as part of Sun-Grown Reward?

    Redeem Coins at checkout: Redeem your earned Coins on all products at check-out, no minimum purchases and no shipping fees. Rewards: Each tier of Sun-Grown Rewards will unlock benefits such as free products, early access to sales, and more. When you enter a new tier, you’ll receive an email noti...
  • What happens to my earned Coins If I cancel my order?

    Cancelled or refunded orders are not eligible for Coins and earned Coins from these purchases will be removed from your account after your order is cancelled.
  • What If I accidentally used a different email at checkout, do I still get my Coins?

    If you find yourself in this predicament, contact our support team at support@neurogan.com with your order number, the email used for the order, and your rewards email, and we’ll assist you in assigning the Coins manually.
  • What is Neurogan Sun-Grown Rewards?

    Sun-Grown Rewards is Neurogan’s exclusive rewards program with three loyalty tiers. For every dollar spent, you’ll earn +10 Neurogan Coins and progress through the tiers of the Sun-Grown Rewards: seed, sprout, plant. Gain the opportunity to get up to 20% back on all purchases, redeeming Coins alo...
  • When do I see my Coin adjustments?

    Your Coins can be viewed in the Sun-Grown Rewards panel here or through My Account here. Expect an email confirmation any time you’ve taken a new action or earned Coins.