Shipping & Delivery

  • Are Neurogan shipments insured?

    Neurogan shipments are not insured. Neurogan shipments are not insured. If you would like your order to be insured, please contact our customer service team at support@neurogan.com.
  • Can you ship anywhere in the United States?

    Yes, we can ship anywhere in the domestic United States.
  • Does Neurogan offer free shipping?

    Yes, Neurogan offers free shipping in the domestic U.S.
  • Does Neurogan ship internationally?

    Yes, we ship internationally. Yes, we ship internationally. International shipping takes anywhere between 5-7 business days, while shipping to Canada takes 3-5 business days. Please note, orders placed outside of the US have the possibility of being inspected or held indefinitely by customs. In ...
  • How fast will I receive my package?

    All deliveries within the US will be received in 1-5 business days. All deliveries within the US will be received in 1-5 business days. International shipping takes 5-7 business days, while shipping to Canada takes 3-5 business days. Please keep in mind, sometimes shipments are delayed due to ex...
  • How long does international delivery take?

    International shipping takes 5-7 business days, while shipping to Canada takes 3-5 business days.
  • How long will each available shipping method take?

    Depending on the service, either overnight, 2 days, or 3-5 days. Depending on the shipping service and method you select: overnight, 2 days, or 3-5 days. Standard Shipping, 1-5 Business Days USPS Priority Mail, 1 Business Day FedEx 2-Day, 2 Days FedEx Standard Overnight, 1 Day
  • How long will it take to prepare my order?

    Neurogan items are prepared and shipped within 1-5 business days. Neurogan items are prepared and shipped within 1-5 business days.
  • I didn't receive my order?

    If you did not receive your order, contact our customer service team as soon as possible at (858) 832-2065 or support@neurogan.com.
  • Is international shipping free?

    No, international shipping is not free.
  • What do I do if I have questions or need to make changes to my order?

    Reach out to customer service as soon as possible. For questions or specifications before an order is placed, leave a comment in the notes field of your order. If you'd like to make changes to an order that has already been placed, reach out to customer service as soon as possible at support@neu...
  • Will tracking information be included with my order?

    Yes, tracking information will be included with your order. Once your order has shipped, you'll receive a confirmation email containing your tracking number. If you have not received this email, contact our customer service team at support@neurogan.com.