Returns & Refunds

  • Am I able to exchange my product?

    We offer a 30 Day Money Back Guarantee. We offer a 30 Day Money Back Guarantee, giving you the flexibility to exchange your Neurogan product. If you're interested in exchanging your product, contact our customer service team at 858-832-2065 or support@neurogan.com. Learn more about our 30 Day Mo...
  • Can I return my Neurogan product?

    Yes, your Neurogan product can be returned. We hope you'll enjoy everything you order from us, but if something isn't quite right, your Neurogan product can be returned within 30 days of purchase with our 30 Day Money Back Guarantee. Contact customer service to begin the return process at 858-83...
  • Does my return need to be in original condition, or is wear and tear acceptable?

    Please return your item in acceptable condition. We ask that the Neurogan item you're returning or exchanging makes it to us in an acceptable condition in order for the return to be deemed valid. Learn more about our return policy, here.
  • Does the 30 Day Money Back Guarantee apply to multiple products?

    The guarantee applies to only one product per customer. The guarantee applies to only one product per customer. If you've never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligibl...
  • Do I have a limited time to complete my return or exchange?

    Yes, you can request to return or exchange your items if it’s within the 30 Day Money Back Guarantee period. Yes, you can request to return or exchange your items if it’s within the 30 Day Money Back Guarantee period. To find out if you're eligible for a return or exchange, please reach out to o...
  • How does the 30 Day Money Back Guarantee work?

    Give any Neurogan product a try for 30 days and get a full refund if the product is not to your liking. Give any Neurogan product a try for 30 days and get a full refund if the product is not to your liking. If our product isn’t the right fit for you for any reason within the first 30 days, cont...
  • How do I package my return?

    Feel free to use any type of box in which the product return can comfortably fit. There’s no need to ship your return back in its original shipping box. Please feel free to use any type of box in which the product return can comfortably fit. Please wrap the goods in newspaper or shipping paper t...
  • How do I request a return?

    First, start by looking over our return policy, here. If you still wish to request a return, contact customer service at 858-832-2065 or support@neurogan.com. Our customer service team will e-mail you with a return label in PDF format so you may download and print it. If the order is an exchange,...
  • How do I return my product?

    If you wish to return a Neurogan product, please reach out to our customer care team. If you wish to return a Neurogan product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at support@neu...
  • How much does it cost to return my product?

    Returns are free. Returns are on us. Please reach out to our customer care team so that they may assist you with your return. E-mail us at support@neurogan.com or give us a call at 1-858-832-2065. Learn more about our return policy, here.
  • How will I receive my return label?

    Our customer service team will attach your return label to an email in a PDF. Our customer service team will attach your return label to an email in PDF format so you may download and print it. If the order is an exchange, we will include the return slip with your new order.
  • How will my money be refunded?

    Funds will be returned back to the original payment method. If the return is accepted, funds will be returned back to the original payment method within 7-10 days after your item(s) reach our warehouse. Learn more about our return policy, here.
  • Is there a restocking fee?

    No. No, we do not charge a restocking fee.
  • What’s the procedure for a return or exchange?

    Each order placed with Neurogan is unique. Each order placed with Neurogan is unique. In order to determine how to proceed with your return, please contact our customer service team so we can come up with the best course of action together. Contact us at (US) 1-858-832-2065 or support@neurogan.c...
  • When will my refund be processed?

    Your refund will be processed in 7 to 10 business days. After we have received your return or you've spoken with a customer service representative, your refund will be processed in 7 to 10 business days.
  • Who pays for return shipping?

    Returns are on us. If our customer service team deems your product eligible for return or exchange, we'll provide you with a return label free of charge. Learn more about our 30 Day Satisfaction Guarantee, here.
  • Why do you offer a 30 Day Money Back Guarantee?

    CBD is coming into the hands of many people for the very first time, so we know it’s likely that you’ve never tried it before and you aren’t sure what to expect. So, as you put trust in us to deliver a great quality product, we want to return the favor by giving you the chance to see if CBD is ri...