Returns & Refunds

  • Am I able to exchange my product?

    We offer a 30 Day Money Back Trial. We offer a 30 Day Money Back Trial. If you're interested in exchanging your product, contact our customer service team at 858-832-2065 or support@neurogan.com to learn more.
  • Can I return my Neurogan product?

    Yes, your Neurogan product can be returned. Yes, your Neurogan product can be returned. Contact customer service to begin the return process at 858-832-2065 or support@neurogan.com.
  • Does my return need to be in original condition, or is wear and tear acceptable?

    We prefer that the item you're returning is in acceptable condition.
  • Does the 30 Day Money Back Trial apply to multiple products?

    The guarantee applies to only one product per customer. The guarantee applies to only one product per customer. If you've never tried CBD before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligibl...
  • Do I have a limited time to complete my return or exchange?

    Yes, you can request to return or exchange your items if it’s within the 30 Day Money Back Trial period. Yes, you can request to return or exchange your items if it’s within the 30 Day Money Back Trial period. To find out if you're eligible for a return or exchange, please reach out to our custo...
  • Do I need to include the order slip with my return?

    No, it's not necessary for you to include the order slip with your return.
  • How does the 30 Day Money Back Trial work?

    Give any Neurogan product a try for 30 days and get a full refund if the product is not to your liking. Give any Neurogan product a try for 30 days and get a full refund if the product is not to your liking. If our product isn’t the right fit for you for any reason within the 30 day trial, conta...
  • How do I package my return?

    Feel free to use any type of box in which the product return can comfortably fit There’s no need to ship your return back in its original shipping box, so please feel free to use any type of box in which the product return can comfortably fit. Please wrap the goods in newspaper or shipping paper...
  • How do I request a return?

    If you wish to request a return, contact customer service at 858-832-2065 or support@neurogan.com.
  • How do I return my product?

    If you wish to return a Neurogan product, please reach out to our customer care team. If you wish to return a Neurogan product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at support@neu...
  • How much does it cost to return my product?

    All returns are free! All returns are free! Please reach out to our customer care team so that they may assist you with your return. E-mail us at support@neurogan.com or give us a call at (US) 1-858-832-2065 / (EU) 44-203-129-2014.
  • How will I receive my return label?

    Our customer service team will attach your return label to an email in a PDF. Our customer service team will attach your return label to an email in PDF format so you may download and print it. If the order is an exchange, we will include the return slip with your new order.
  • How will my money be refunded?

    Funds will be returned back to the original payment method. If the return is accepted, funds will be returned back to the original payment method.
  • Is there a restocking fee?

    No. No, we do not charge a restocking fee.
  • What’s the procedure for a return or exchange?

    Each order placed with Neurogan is unique! Each order placed with Neurogan is unique! In order to determine how to proceed with your return, please contact our customer service team so we can come up with the best course of action together. Contact us at (US) 1-858-832-2065 / (EU) 44-203-129-201...
  • When will my refund be processed?

    Your refund will be processed in 7 to 10 business days. After we have received your return or you've spoken with a customer service representative, your refund will be processed in 7 to 10 business days.
  • Where can I return my order to?

    8821 Production Ave., San Diego, CA, 92121 All orders can be returned to our address: 8821 Production Ave., San Diego, CA, 92121.
  • Who pays for return shipping?

    It depends. If our customer service team deems your experience eligible for return or exchange, we will provide the return label. However, if you’re a first time customer taking advantage of our 30-day satisfaction guarantee, you’ll cover the shipping costs.
  • Who pays for return shipping?

    If our customer service team deems your experience eligible for return or exchange, we'll provide the return label. However, if you’re a first time customer taking advantage of our 30 Day Money Back Trial, you’ll cover the shipping costs.
  • Why do you offer a 30 Day Money Back Trial?

    CBD is coming into the hands of many people for the very first time, so we know it’s likely that you’ve never tried it before and you aren’t sure what to expect. So, as you put trust in us to deliver a great quality product, we want to return the favor by giving you the chance to see if CBD is ri...