Payment

  • Are there payment card processing fees?

    Since we use a U.K.-based credit card processor, your bank may charge you a small processing fee, which is usually about 1% of the transaction.
  • How do I pay?

    Neurogan makes paying easy with your Visa, Mastercard, American Express, Discover, or wire/checks payment method. Neurogan makes paying easy with your Visa, Mastercard, American Express, Discover, or wire/checks payment method. All payments are guaranteed secure with our payment service provider...
  • How will charges appear on my bank statements?

    If paying by credit/debit card, charges on your statement will appear as "Neurogan8588322065".
  • I don't know why my payment method was denied?

    We use a U.K. based credit card processor, which might cause confusion with your banking institution. If your card was declined and you don't know why, contact your bank and ask them to allow this international transaction to go through and try again. Another possible issue is that the name on y...
  • Who do I contact if I need help with payment-related issues?

    Please contact our customer support if you need assistance with anything, anytime! For payment-related concerns, in order to help us expedite your solution, please reach out with: your name order ID# date of the transaction E-mail us at support@neurogan.com or give us a call at +1 858-832-2065 (...